Terms of Service

Invena Labs Limited (trading as invena)
167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Company number 17237229
Registered in England and Wales

Version: 0.7.9 (beta)
Last updated: 20 October 2026
Effective date: 3 August 2026

These Terms of Service (the "Terms") are a contract between you and Invena Labs Limited (trading as invena). They govern your access to and use of the Invena website, app, and related services (together, the "Service").

By creating an account, accepting an invitation, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Beta notice: Invena is in early access. The marketing and legal website is at www.invena.app, and the product app is at app.invena.app. The Service may change, be interrupted, or be withdrawn during beta. Some features are intentionally limited or unavailable. If a feature description differs from the live product, the functionality available in the live product controls.

1. Who we are

The Service is provided by Invena Labs Limited (trading as invena), a company registered in England and Wales under company number 17237229.

The Service is offered to consumers — individuals using Invena for personal or household purposes. You may also organise work-related records you hold and manage yourself on that personal account (see section 3). Use of the Service as an organisation product, or for institutional or commercial purposes beyond that, requires our prior written agreement.

These Terms are separate from our Privacy Policy, which explains how we process personal data.

2. The Service

Invena is a household continuity platform. It helps users organise important information, share selected content with trusted people, and maintain continuity around documents and records.

The Service may include, for example:

• account registration and sign-in;
• private areas called Spaces, where you store and share information;
• structured entries and uploaded documents;
• invitations and role-based sharing, including owner, editor, and viewer permissions;
• document extraction previews to help you review information before saving it; and
• reminders, activity logs, and related features.

Invena is not:

• a law firm, financial adviser, tax adviser, medical service, or estate-planning service;
• a substitute for a will, power of attorney, or other formal legal instrument;
• an emergency or crisis-response service;
• a password manager or secret vault;
• a CRM, client-management, or practice-management platform;
• an organisation or team workspace product (unless we agree otherwise in writing);
• a verifier of professional credentials, licences, or memberships; or
• a guarantee that any person will be able to access information in any particular circumstance, including in an emergency.

You are responsible for deciding what information to store and whether the Service meets your needs.

2.1 A message for later

The Service includes an optional text note from one adult to one adult recipient. You may seal one unsent note. Invena stores the note and, on the morning you choose or when you send it, emails the recipient a link. The email does not contain the note. Invena does not guarantee that the email will be delivered, opened, or read.

You may schedule that morning no more than one year ahead. The note becomes due at 06:00 UTC on that date and is sent shortly after. You can cancel or change the note before it is sent. Asking to delete your Invena account does not stop a note that has not been sent. The note is stopped, and cleared, when that account deletion is carried out. Cancelling a paid plan does not stop a note that is already sealed. It may still be sent on its date, including if the account is on the Free plan.

Message for later is not a will, an executor service, or a death-triggered release. Invena does not check whether you are alive and does not provide an executor process. If the account remains open and the note has not been cancelled, it may still be sent on its date. A relative, someone else in the Home, or the recipient cannot cancel it only because the sender has died. We cancel it when you cancel it while signed in, where we must for security, abuse, or a legal hold, or after we have reviewed formal authority such as a grant of probate. A death certificate alone is not that authority. Do not use it to arrange access to an account or to information after death.

The recipient link works once and expires after the period shown when you schedule the note, up to 90 days. A delivery failure does not detect every case in which an email address has changed hands.

3. Eligibility

You must be at least 18 years old and able to enter a binding contract to use the Service.

The Service is intended for personal or household use by adults organising continuity information. It is not directed at children.

Unless we agree otherwise in writing, you may not use the Service as an organisation workspace, company account, or seat-based business product (for example employee seats, organisation administration, or billing to a company).

You may use the Service on a personal consumer account to organise personal, household, and work-related records you hold and manage yourself (for example a Space you name Business for your own sole trade or small company records). That does not create a business account, organisation tenancy, or make Invena the processor for your company in the enterprise sense.

If you need employee seats, organisation administration, or a company contract, contact us about a future business product. Use under a written commercial agreement is governed by that agreement.

If you use the Service on behalf of another person or organisation under a written agreement, you confirm that you have authority to bind them to the applicable terms.

We may refuse, suspend, or limit access to the Service where required by law, sanctions, or other compliance obligations.

4. Your account

4.1 Registration

To use most features, you must create an account with a valid email address and password. When you sign up, you agree to provide accurate information and keep it up to date.

Password requirements may apply (for example a minimum length or character types). You are responsible for keeping your password confidential and for activity under your account.

4.2 Security

You must notify us promptly via Security contact if you believe your account has been compromised.

We may require you to re-authenticate for sensitive actions (for example changing your password or deleting content).

4.3 Authentication provider

Authentication is provided through Supabase. Your use of sign-in features is also subject to Supabase's applicable terms and policies.

5. Spaces, sharing, and invitations

5.1 Spaces and roles

A Space is a private area controlled by a Space owner. Access within a Space depends on your role and the permissions granted by the Space owner or other authorised member.

The owner may manage membership, content permissions, and other settings for that Space. We enforce technical access controls on our servers to support those settings. Role descriptions may evolve; material changes will be reflected in these Terms or in-product notices.

5.2 Invitations

Space owners, or other authorised members, may invite others by email.

How invitations work

When you invite someone:

• you enter their email address and choose their role;
• Invena sends a transactional invitation email on your instructions through our email provider;
• the invitee is not a member and cannot access the Space until they sign in or create an account and accept the invitation in the app.

If you invite someone by email, you confirm that you have the right to contact them and to invite them to the relevant Space, that you have authority to use their contact details for that purpose, and that you are not using invitations for spam, marketing, harassment, or any unlawful purpose.

You are responsible for entering the correct email address. If you invite the wrong person, they may see invitation metadata (such as your name and the Space name) even if they never accept.

If you receive an invitation:

• the email invitation is not an account and does not grant access by itself;
• you must create an account or sign in and accept the invitation before accessing the Space; and
• until acceptance, you cannot view Space content.

If you invite someone, you are responsible for inviting people you trust and for the role you assign. Invitees are not members until they accept.

5.3 Leaving a Space

Membership may end when you are removed, when an invitation expires or is revoked, or when a Space is deleted or purged. Content availability after you leave depends on Space settings and the actions of the Space owner.

6. Your content

6.1 Ownership

You retain ownership of content you upload or enter into the Service, including documents, records, metadata, comments, and other materials you submit (together, "User Content").

We do not claim ownership of your User Content.

6.2 Licence to us

You grant Invena a limited, non-exclusive licence to host, store, process, transmit, display, and back up your User Content only as necessary to:

• provide and operate the Service;
• maintain, secure, debug, and improve the reliability and functionality of the Service (including document handling features);
• comply with law; and
• enforce these Terms.

We will not use your User Content for advertising. We do not use your User Content to train public AI models unless we tell you otherwise and have a lawful basis to do so.

This licence ends when your User Content is deleted from our active systems, subject to backup rotation, audit retention, and legal obligations described in our Privacy Policy.

6.3 Your responsibilities

You are responsible for User Content and for how you use the Service. You confirm that:

• you have the right to upload, store, and share User Content;
• if User Content relates to another person, you have authority or another lawful basis to share it with us and with Space members you invite;
• you will not contact or add any person to the Service unless you have authority to do so;
• you will not use the Service as a company workspace or seat-based organisation product unless we have agreed a business plan with you in writing;
• User Content does not violate these Terms or applicable law; and
• you will not rely on the Service as your only copy of critical information — you should maintain your own backups if you need redundancy.

You (or the organisation you represent under a written commercial agreement) remain the controller of User Content you enter. On the consumer Service, Invena provides the platform to you as an individual user. We do not, by default, act as your company’s Article 28 processor, CRM, practice-management system, or estate or fiduciary service.

Labels you apply to records (for example personal, spouse, family office, or company) are user-supplied organisers only. They do not change your account type or create organisation tenancy.

Display names and profile photos may be blocked, removed, or restricted if they are abusive, misleading, impersonating, or otherwise inappropriate. We may act when content is reported or otherwise identified.

We do not routinely review all User Content. We may remove or restrict content, or suspend access, if we reasonably believe it violates these Terms or creates risk to us, other users, or the public.

6.4 Memberships, loyalty cards, and card records

You may store information and images relating to membership, loyalty, or similar card and membership records that you lawfully hold or are authorised to manage (Cards & Passes content). Until we offer platform-issued wallet passes, “pass” in product copy means a card or membership record you store — not an Apple or Google Wallet pass issued by Invena.

Invena:

• stores and displays card and membership information you supply or select;
• does not issue, verify, transfer, or guarantee any membership, points, benefits, or entitlement;
• is not the merchant’s official application; and
• cannot guarantee that a displayed barcode or identifier will be accepted by any merchant or programme.

You must comply with the applicable programme terms and must not upload or share a card, membership number, or barcode without the necessary authority.

Where you upload a photograph or image of a physical card, that image remains User Content supplied by you. We do not represent that the image, membership, identifier, barcode, or programme entitlement has been verified by us.

Sharing Cards & Passes content through a Space does not transfer membership, points, benefits, entitlement, or ownership, and does not override the terms of the relevant merchant or programme.

Merchant names, logos, and other branding are displayed for identification only and remain the property of their respective owners. Invena is not affiliated with, endorsed by, or sponsored by any listed merchant unless we expressly say so.

Where the Service generates a barcode image, it is generated from the value stored or supplied by you and is not independently verified by Invena. The image is not the source of record.

7. Acceptable use

You must use the Service lawfully and respectfully. Full rules are in our Acceptable Use Policy and Content & Use Policy. In summary, you must not:

• use the Service for any unlawful purpose;
• infringe intellectual property or other rights of others;
• upload material that breaches confidentiality duties or that you are not entitled to share;
• upload malware or attempt to disrupt, overload, scrape, or reverse engineer the Service without permission;
• probe or test security vulnerabilities without our prior written consent;
• harass, abuse, threaten, or harm others;
• impersonate another person or misrepresent your identity or affiliation;
• send spam, mass, false, or misleading invitations;
• attempt to access another user's account or Space without authorisation, or circumvent sharing controls;
• use the Service in a way that could damage Invena or other users.

We may investigate violations and may suspend or terminate access where reasonably necessary, including where invitations are sent without authority or in a manner that could reasonably be regarded as abusive or unsolicited.

8. Document extraction and previews

The Service may generate previews (for example extracted text from PDFs) to help you review documents before saving them as records.

Previews are assistive tools. They may be incomplete or inaccurate. You are responsible for reviewing information before relying on it. Previews do not automatically create or change your records unless you choose to proceed.

More detail is in our Privacy Policy and AI Policy.

9. Beta terms

During beta, the Service is still under development and may contain bugs, incomplete functionality, or changing features.

In particular:

• the Service is provided "as is" and "as available";
• features may be added, changed, or removed;
• we do not guarantee uninterrupted or error-free operation;
• we may limit access or usage to manage capacity or risk; and
• support is best-effort through email and in-app help.

We welcome feedback. Beta participation does not entitle you to any particular feature, price, or continued access.

Nothing in these Terms limits any rights you may have under the Consumer Rights Act 2015 or other applicable law that cannot lawfully be excluded.

10. Fees and paid plans

Invena is provided by Invena Labs Limited (trading as invena), company number 17237229, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom.

The Free plan remains available at £0. You do not have to buy a paid plan. Digital Capsule is not part of Free, Personal, or Together. It is not built and is not included in a subscription.

10.1 Plans and current beta access

The available plans are:

• Free: £0.
• Personal: £4.99 per month or £49.99 per year.
• Together: £8.99 per month or £89.99 per year.

During the invite-only beta, Free, Personal, and Together currently provide the same app features and enforced usage limits. A paid subscription does not currently unlock additional Spaces, storage, invitations, encryption, export, or account-deletion functionality. You may use the Free plan instead. We will identify and explain any future plan differences before they apply.

10.2 Billing and renewal

The selected paid plan is charged in advance at the price and billing interval displayed at checkout and renews automatically for the same interval until cancelled. Before payment, checkout will show the amount due, renewal price and interval, and next renewal date. Payment and the payment seller will be identified at checkout and on your receipt. Invena Labs Limited provides the Service.

Payment and, where applicable, the sale and invoicing of the subscription are handled through Stripe Managed Payments by the payment seller identified on your checkout and receipt. Current payment documents identify Link, LLC as the payment seller (customer-facing name Onelink / Sold through Link). Your statement may show ONELINK* WWW.INVENA.AP.

The displayed price is the total amount payable for the selected billing period, including applicable UK VAT where shown. By selecting the pay button, you agree to recurring payments until you cancel.

10.3 Cancellation, failed payments, and effect on content

You can cancel through Settings → Billing in the Invena app. Cancellation normally prevents the next renewal and your account returns to the Free plan at the end of the paid period. We will provide confirmation of the cancellation. If a payment fails, we will notify you and may ask you to update your payment method. A failed payment or cancellation does not currently change your product access or delete your Spaces, Entries, or accepted invitations. Any future change to access or limits will be explained in advance and will not itself delete your content. Account and Space deletion are governed separately by these Terms and the Privacy Policy.

Your statutory cancellation rights are not limited by this section. The cancellation and any payment due for service supplied during a statutory cancellation period depend on the applicable law and the contract you entered into.

Refunds are provided where required by law or the applicable payment-seller terms. Cancellation normally stops the next renewal. We do not treat every cancellation as “no refund”.

10.4 Price changes

We may change the price of a paid plan for a future billing period. We will give you reasonable advance notice of a price increase and tell you when it will apply. You may cancel before the increase takes effect through Settings → Billing. If the change requires your agreement by law, we will obtain it before charging the increased price. Your subscription will otherwise renew at the price shown before renewal.

For a material increase, we will send a clear email or in-app notice with the new price, the date it applies, and how to cancel.

11. Intellectual property

11.1 Our property

Invena owns the Service, including software, design, branding, and documentation, excluding User Content. You may not copy, modify, distribute, or create derivative works from the Service except as permitted by law or with our written consent.

invena® is a UK registered trade mark of Invena Labs Limited (no. UK00004392095), covering classes 9 and 42. That registration is UK-only unless we publish otherwise.

11.2 Feedback

If you provide suggestions or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service without obligation to you.

12. Privacy

Our Privacy Policy explains what personal data we collect, why we use it, and your rights. Please read it carefully.

Service and security emails (including invitation emails and account-security notifications) are part of the Service.

For privacy requests, including access and erasure, sign in and use Settings → Privacy, or see Privacy rights.

13. Suspension and termination

13.1 By you

You may stop using the Service at any time. You may request deletion of your account through the Service (Settings → Privacy) or via Privacy rights.

During beta, account deletion is subject to a 72-hour cooling-off period before deletion begins. You may cancel the request during that period. After the cooling-off period ends, we will begin deleting your account and associated data, subject to limited records we may retain for legal, security, audit, or dispute-resolution purposes. We may need to verify your request before processing.

You may delete or purge Space content using in-app controls, subject to recovery windows described in our Privacy Policy.

Deleting your account does not delete content you have already shared into a Space, unless that Space is also deleted or purged. Other members may retain access to shared content if the Space remains active.

If you are the sole owner of a Space that still has other members, account closure may be delayed until you remove those members or delete the Space, unless we agree otherwise. Ownership transfer is not yet available in beta.

13.2 By us

We may suspend or terminate your access, or remove content, if:

• you materially breach these Terms;
• we reasonably believe your use creates risk or liability;
• we are required to do so by law; or
• we discontinue the Service, or part of it, including after beta.

Where practical, we will give notice. In urgent cases (for example security incidents), we may act immediately.

13.3 Effect of termination

On termination, your right to use the Service ends. Provisions that by their nature should survive, including intellectual property, disclaimers, limitations of liability, and governing law, will survive.

14. Disclaimers

To the fullest extent permitted by law:

• the Service is provided for general information organisation and sharing, not professional advice;
• we do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free;
• we do not warrant the accuracy or completeness of previews, extractions, or third-party content; and
• you are solely responsible for decisions you make based on information stored in or retrieved from the Service.

Nothing in these Terms excludes or limits warranties or rights that cannot be excluded under applicable law, including statutory rights under the Consumer Rights Act 2015 where they apply.

15. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be limited or excluded by applicable law (including liabilities that cannot be limited under the Consumer Rights Act 2015).

Subject to the above, and to the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, data, goodwill, or business opportunity.

Subject to the above, and to the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the total amount you paid us for the Service in the 12 months before the claim; or (b) for free beta users only, £50. This limitation does not affect any liability that cannot lawfully be limited or excluded, including your rights under the Consumer Rights Act 2015 or other mandatory consumer law.

These limits apply whether liability arises in contract, tort (including negligence), or otherwise.

You use the Service at your own risk. You should maintain independent backups of important information.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on www.invena.app/terms with a new "Last updated" date. For material changes, we may also notify you in the app or by email.

If you continue to use the Service after an update takes effect, the updated Terms will apply from that date to the extent permitted by law. If you do not agree to an update, you must stop using the Service, subject to any rights you may have under applicable law.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to resolve disputes arising out of or relating to these Terms or the Service, subject to any mandatory consumer protections that apply in your country of residence.

If you are a consumer in the UK or EEA, you may also have rights under local consumer protection laws that these Terms do not affect.

18. General

18.1 Entire agreement

These Terms, together with the Privacy Policy and any policies referenced here, are the entire agreement between you and us regarding the Service.

18.2 Severability

If any provision is unenforceable, the remainder stays in effect.

18.3 No waiver

Our failure to enforce a provision is not a waiver.

18.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights as part of a reorganisation, sale, or transfer of the Service.

18.5 Third-party providers

The Service may rely on third-party providers (for example hosting and email). Your use may be subject to their terms where applicable.

19. Contact us

If you have questions about these Terms, contact us at:

Invena Labs Limited
167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Contact: Contact hub
Privacy requests: Privacy rights

For help using the app, you may also use Settings → Help in the Service.

invena® — UK registered trade mark UK00004392095.