Frequently Asked Questions

invena is a Digital Continuity Platform. It helps you organise important information — such as insurance, utilities, documents, and other life-admin records — and securely share selected content with people you trust.

It is designed for deliberate, permission-based sharing — not as a generic file dump or social network.

Digital continuity means the people you trust can find the information they need when life changes — account details, documents, contacts, and important instructions — without relying on scattered emails, folders, or memory.

Documents are evidence on the record; the product value is organised knowledge and deliberate sharing — not a generic file dump.

No. invena is not a generic document vault, will substitute, executor service, or emergency response tool. It helps you organise and share information with clear permissions. Legal advice, probate, and emergency services remain separate.

Many home organiser apps focus on a document vault, automatic filing, AI chat, or reminders for one household. invena is a Digital Continuity Platform: information sits on Spaces and Entries as a continuity record, with evidence you attach on purpose.

Sharing uses clear roles (owner, editor, viewer) — not only equal partner access. Capture and suggestions stay under your control (trust before automation); nothing important should be filed silently. We publish what we do in our trust centre, including privacy and security pages you can point others to.

We are not building an autopilot “home butler,” a trades marketplace, or an estate/executor product.

We are in private beta. The website at www.invena.app publishes our legal and trust pages. The beta app is invitation-only at app.invena.app. Features may change during this period.

The beta is currently free. We have not launched paid plans yet. If we introduce pricing later, we will tell you before you are charged.

You choose what to store. This may include account details, Space names, structured records, uploaded documents, sharing settings, and activity related to your use of the service.

We also process some technical and security data to keep the service running.

See our Privacy Policy for full detail.

We use HTTPS/TLS in transit and encryption at rest through our cloud providers. We do not currently offer end-to-end or client-side encryption.

No online service can guarantee absolute security.

Only people you invite to a Space, according to their role:

Access is controlled by the Space owner and enforced on our servers. We do not routinely browse your content.

Yes — optionally. A Place on a Space and a Location on an Entry let you save an address and/or map pin for Continuity (for example home, storage, or where a vehicle is kept). These are optional; you can leave them blank.

We do not continuously track your location. Device GPS is requested only if you tap Use my location. Place on a Space is visible to Space members according to their role — only add a Place if you are comfortable with that.

In closed beta, map preview and address lookup may use public map services. See our Privacy Policy (§3.9) and Subprocessors.

No. We do not sell your personal data.

Email us via Security contact immediately. If you can still sign in, change your password in Account → Security right away.

A Space owner, or another authorised member, can invite someone by email. Receiving an invitation email does not create an account or grant access. The invitee must sign up or log in and accept the invitation before they can see Space content.

If the invitee does not already have an invena account, they must create one first.

Not directly. Invitees must create an account or sign in before they can access a Space.

You should only invite people you trust. You are responsible for the role you assign and for the information you share in that Space.

Yes. Space owners can manage members and permissions at any time, including revoking access.

You can ignore the email. Until you accept, you have no access. If you have a pending invitation, you can decline it from Invitations in the app. If you have concerns, use our Contact hub.

Pending invitations stop working after their expiry time. The Space owner can resend from Invitations (or from the Space sharing panel). If you are the invitee, you may receive an email or in-app notice; ask the owner for a new invite if you still want access. An old Accept invitation link does not work after expiry — the owner must send a fresh one.

Yes. Contact details you add to an Entry (for example a GP phone, partner email, or emergency reference) are records in your Space. They do not invite that person to Invena and do not grant app access unless you send a separate Space invitation.

A Space is a private area where you store and share continuity information with people you trust. It is a permission boundary — not a public folder.

When you upload a document, such as a PDF, invena may show an extracted text preview to help you review it before saving it as a record.

Previews are assistive and may be incomplete or inaccurate. They do not automatically become part of your records unless you choose to proceed.

The current beta runs in a web browser, including on mobile. Native iOS and Android apps are planned. The mobile interface is usable, but still improving.

No. invena helps you organise and share information. It is not a law firm, financial adviser, medical service, or emergency response tool. It is not a substitute for a will or power of attorney. Do not rely on it as your only copy of critical documents.

If you need legal, financial, or medical advice, speak to a qualified professional.

Platform roles (who can do what in the app) are separate from legal ownership of real-world assets.

• The Space owner controls membership, permissions, and Space settings in invena.
• Uploading a document creates custody in the platform (we store it for you). It does not by itself prove legal ownership of the underlying asset (for example a house, policy, or joint account).
• Other members only see what their role allows after an explicit invitation and acceptance.

Access follows who you invited and which roles you assigned, not relationship status alone.

• A Space owner can revoke a member’s access at any time.
• Content already in the Space stays according to ownership and membership rules above — separation does not automatically split or delete records.
• Joint real-world ownership (for example a joint insurance policy) does not automatically grant the other person invena access unless they were invited.

If you need to reorganise after a relationship change, export your data, adjust membership, or contact us via the Contact hub if you are stuck.

Today (beta): there is no automatic handover. Access continues only for people who already have an accepted invitation and a working login. We do not grant new access based on a death certificate, will, or verbal request alone.

Design direction (not yet shipped): high-risk continuity access should be evidence-gated, limited, auditable, and separate from ordinary sharing — not unrestricted account takeover. Until that workflow exists, plan ahead by:

1. Inviting at least one trusted person as Editor or co-owner where appropriate
2. Keeping an export of critical records
3. Using proper legal instruments (will, LPA, etc.) outside invena

If someone has died and you need help with an existing shared Space you already belong to, use Contact hub — we will handle requests carefully and may ask for identity checks.

No. When paid plans launch, subscription is intended to control capabilities (what features you can use), not legal ownership of assets, and not automatic deletion of continuity data. Expiry should prefer read-only / export over wiping records. The beta is currently free — see How much does it cost?.

No. invena enforces the permissions you configure. We are not a court, executor, or fiduciary. Disputes about legal rights belong with qualified professionals and formal processes.

Go to Account → Security in the app. You will need your current password.

In Settings → Privacy & data, use Request data export to generate a zip of your personal data. We email you a secure download link (valid 7 days). See What is in my export file? for the folder layout.

Request data access (DSAR) on the same page creates a formal privacy request on our compliance record (INV-…). Export delivers the data — you do not need a new DSAR each time you re-download.

Exports reflect content currently available in the app, and include items you deleted that remain in the recovery window (see deleted_at and purge_after in export.json). Items past their purge date are excluded.

If you cannot sign in, see Privacy rights on our website.

Your download is a .zip file. Unzip it to view the contents offline.

invena_export_INV-…_YYYYMMDD.zip
├── export.json       — machine-readable data (profile, Spaces, Entries, requests)
├── index.html        — open in a browser for a readable summary
├── documents/        — PDFs and images attached to Entries (when included)
└── profile/          — profile photo when set

export.json includes your profile, Spaces you own or belong to, Entries, sharing metadata, formal request history, and timestamps. index.html mirrors the summary in a browser-friendly layout.

Everyday export is not the same as a formal DSAR. Export jobs expire after 7 days — submit a new export if the link lapses.

In Settings → Privacy & data, use Delete account. We apply a short cooling-off period before processing (see our Privacy Policy).

If you cannot sign in, see Privacy rights on our website.

We will handle your request in line with applicable law. Some data may remain for a limited period in backups or for legal, security, or audit reasons, as described in our Privacy Policy.

Deleting your account does not delete content you have already shared into a Space, unless that Space is also deleted or purged. Other members may still access shared content if the Space remains active.

If you are only an editor or viewer in someone else's Space, deleting your account removes your access and minimises your profile data; it does not delete the Space or other members' content.

Deleted items enter a recovery window before permanent removal. For example, records may be retained for 30 days and Spaces for 90 days before permanent purge.

See our Privacy Policy for details.

We are in beta. Features are added and refined regularly. We appreciate feedback.

• In the app: Settings → Help
• Website: Contact hub — general help, security, trust reports, and accessibility
• Privacy rights (access, export, deletion): sign in and use Settings → Privacy & data, or see Privacy rights

Our legal policies are available in the app and on our website. Start at the Legal hub, including:

• Privacy Policy
• AI Usage & Processing Policy
• Terms of Service
• Subprocessor register
• Security overview (also in the Trust centre)

Additional policies are listed on Legal and in the Trust centre.