Frequently Asked Questions

Invena is a Digital Continuity Platform. It helps you organise important information — such as insurance, utilities, documents, and other life-admin records — and securely share selected content with people you trust.

It is designed for deliberate, permission-based sharing — not as a generic file dump or social network.

Digital continuity means the people you trust can find the information they need when life changes — account details, documents, contacts, and important instructions — without relying on scattered emails, folders, or memory.

Documents are evidence on the record; the product value is organised knowledge and deliberate sharing — not a generic file dump.

No. Invena is not a generic document vault, will substitute, executor service, or emergency response tool. It helps you organise and share information with clear permissions. Legal advice, probate, and emergency services remain separate.

Many home organiser apps focus on a document vault, automatic filing, AI chat, or reminders for one household. Invena is a Digital Continuity Platform: information sits on Spaces and Entries as a continuity record, with evidence you attach on purpose.

Sharing uses clear roles (owner, editor, viewer) — not only equal partner access. Capture and suggestions stay under your control (trust before automation); nothing important should be filed silently. We publish what we do in our trust centre, including privacy and security pages you can point others to.

We are not building an autopilot “home butler,” a trades marketplace, or an estate/executor product.

We are in private beta. The website at www.invena.app publishes our legal and trust pages. The beta app is invitation-only at app.invena.app. Features may change during this period.

The invite-only UK beta includes a Free plan at £0. You do not have to buy a paid plan.

Paid Personal and Together plans are available in Settings → Billing in the Invena app:

• Personal: £4.99 per month or £49.99 per year
• Together: £8.99 per month or £89.99 per year

Prices include applicable UK VAT where shown. Paid plans are billed in advance and renew automatically until you cancel. We show the price, renewal, and how to cancel before you pay. See our Terms of Service (§10) if anything here differs.

Not during the current invite-only beta. Free, Personal, and Together currently provide the same app features and enforced usage limits. A paid subscription does not currently unlock additional Spaces, storage, invitations, encryption, export, or account-deletion functionality. You may use the Free plan instead. The plans differ in price, not current product access. We will identify and explain any future plan differences before they apply.

The plan names describe the prices you can choose. They do not describe a current difference in who can use the app or what the app lets you do. Together is not a family will, and a subscription does not pass your account to someone else.

Digital Capsule is not part of Free, Personal, or Together. It is not included in a subscription.

If you cancel, or a payment ends, we do not delete your Spaces or remove people you have already invited. After the paid period, Settings → Billing shows Free. Who can see a record still follows the role you gave them.

If the Space owner dies, Invena does not hand the account or the subscription to anyone else. People who already accepted an invitation, and can still sign in, keep that access. We do not grant new access from a death certificate, a will, or a request to take over the plan. See What happens if a Space owner dies or cannot use their account?.

Paid Invena plans are sold through Link, LLC under Stripe Managed Payments (customer-facing brand Onelink / Sold through Link), which acts as Merchant of Record for the transaction. Invena Labs Limited provides the Invena service, Spaces, and product support.

Onelink is the buyer-facing name for that Merchant-of-Record arrangement. Tax invoices and receipts name Link, LLC (Sold through Link). Checkout and statements may also show Onelink. That does not change who provides the Invena app.

Your statement may show Onelink and Invena, or similar wording. We do not guarantee one exact descriptor for every card, bank, or country.

In the Invena app, go to Settings → Billing and choose Cancel at period end. Cancellation stops the next renewal. You keep the paid plan until the current paid period ends.

Onelink also offers order history and subscription management. Prefer Settings → Billing so your Invena plan status stays aligned. If you cancel through Onelink instead, Invena should update after the payment system notifies us.

Cancellation stops renewal. It does not delete your account or Spaces.

Until the current paid period ends, Settings → Billing still shows your paid plan (marked as cancelling at period end). After that period, Settings → Billing shows the Free plan. We do not wipe Spaces when a paid plan ends. You can still export from Settings → Privacy & data.

A paid subscription does not currently unlock additional Spaces, storage, invitations, encryption, export, or account-deletion functionality. A failed payment or cancellation does not currently change your product access or delete your Spaces, Entries, or accepted invitations. After the paid period ends you can start a new paid plan from Settings → Billing.

Payment documents come from Onelink. After each charge they are emailed as PDFs. In Settings → Billing, View invoices lists the bills for this account. Invena can help if the issue is product access, not the payment document itself.

Where checkout shows a tax-inclusive price, that is the total for the selected period. Applicable indirect taxes for Managed Payments transactions are handled through the Merchant-of-Record arrangement. This FAQ is not tax advice.

Use the support or order route on your Onelink receipt or tax invoice. We do not promise that every request will be refunded. If the issue is product or fulfilment (access, Spaces, the Invena app), contact Invena as well — support@invena.app or Settings → Help.

For a payment or charge you do not recognise, contact Onelink using the route on the receipt or statement first. If you also think someone may have used your Invena account, contact Invena via Security contact and change your password if you can still sign in. Do not send full card numbers or CVV to Invena.

That is an Invena fulfilment issue. Contact us via Settings → Help or support@invena.app. Include the approximate time of payment and any order or receipt reference you have — never full card details.

If the card was declined or the payment did not complete, use Onelink’s payment support (receipt or checkout). If Invena still shows the wrong plan after a successful payment, contact Invena.

Yes — cancellation and account deletion are separate. Cancelling billing does not delete the account. To delete the account, use Settings → Privacy & data. See How do I delete my account?.

You choose what to store. This may include account details, Space names, structured records, uploaded documents, sharing settings, and activity related to your use of the service.

We also process some technical and security data to keep the service running.

See our Privacy Policy for full detail.

We use HTTPS/TLS in transit and encryption at rest through our cloud providers. Private content is encrypted and protected from routine internal access. Invena retains limited plaintext metadata required to operate the service, and authorised and logged access to permitted operational data is possible.

We do not currently offer end-to-end, client-side or zero-knowledge encryption.

No online service can guarantee absolute security.

Only people you invite to a Space, according to their role:

Access is controlled by the Space owner and enforced on our servers.

We do not routinely browse the contents of your Spaces or documents. Support may see account and support information needed to respond to you, such as your name, email address, support messages and, where relevant, the name or role of a Space linked to your request. We access Space content only where you direct us to inspect it, where access is necessary and proportionate to investigate or resolve a support request you have raised, or where required by law. Any such access is limited to what is reasonably needed and is subject to access controls and logging.

See also our Privacy Policy (§5.2).

Yes — optionally. A Place on a Space and a Location on an Entry let you save an address and/or map pin for continuity — for example your home, storage, or where a vehicle is kept. These are optional; you can leave them blank.

We do not continuously track your location. Device GPS is requested only if you tap Use my location. Place on a Space is visible to Space members according to their role — only add a Place if you are comfortable with that.

In closed beta, map preview and address lookup may use public map services. See our Privacy Policy (§3.9) and Subprocessors.

No. We do not sell your personal data.

Email us via Security contact immediately. If you can still sign in, change your password in Settings → Security Centre right away.

A Space owner, or another authorised member, can invite someone by email. Receiving an invitation email does not create an account or grant access. The invitee must sign up or log in and accept the invitation before they can see Space content.

If the invitee does not already have an invena account, they must create one first.

Not directly. Invitees must create an account or sign in before they can access a Space.

You should only invite people you trust. You are responsible for the role you assign and for the information you share in that Space.

Yes. Space owners can manage members and permissions at any time, including revoking access.

You can ignore the email. Until you accept, you have no access. If you have a pending invitation, you can decline it from Invitations in the app. If you have concerns, use our Contact hub.

Pending invitations stop working after their expiry time. The Space owner can resend from Invitations (or from the Space sharing panel). If you are the invitee, you may receive an email or in-app notice; ask the owner for a new invite if you still want access. An old Accept invitation link does not work after expiry — the owner must send a fresh one.

Yes. Contact details you add to an Entry (for example a GP phone, partner email, or emergency reference) are records in your Space. They do not invite that person to Invena and do not grant app access unless you send a separate Space invitation.

A Space is a private area where you store and share continuity information with people you trust. It is a permission boundary — not a public folder.

When you upload a document, such as a PDF, invena may show an extracted text preview to help you review it before saving it as a record.

Previews are assistive and may be incomplete or inaccurate. They do not automatically become part of your records unless you choose to proceed.

The current beta runs in a web browser, including on mobile. Native iOS and Android apps are planned. The mobile interface is usable, but still improving.

Yes. In Settings → Preferences you can create a private calendar link and subscribe to it in the calendar app you already use.

The link lists due, renewal, and expiry dates from the Spaces you choose, from about the last 30 days through the next 18 months. By default each item is named by its type, such as “Renewal · Insurance”. You can choose to include Entry names instead.

Anyone who has the link can see what it includes. Treat it like a password: do not post it, and create a new one in Preferences if you think someone else has it. Asking to delete your Invena account does not stop the link. The link stops when that deletion is carried out.

Your calendar app decides how often it refreshes and whether it shows a reminder. This is a planning list. It is not an emergency alert, and it does not give anyone access to your documents or to your Invena account.

No. Invena helps you organise and share information. It is not a law firm, financial adviser, medical service, or emergency response tool. It is not a substitute for a will or power of attorney. Do not rely on it as your only copy of critical documents.

If you need legal, financial, or medical advice, speak to a qualified professional.

Message for Later lets an adult user schedule one text note for one adult recipient. Invena stores the note and, on the scheduled date, emails the recipient a link; the email does not contain the note. Invena does not guarantee that an email will be delivered, opened or read.

You can cancel or change a note before it is sent. Asking to delete your Invena account does not stop a note that has not been sent. The note is stopped, and cleared, when that account deletion is carried out. Cancelling a paid plan does not stop a note that is already sealed; it may still be sent on its scheduled date, including if your account has moved to the Free plan.

Check the address before sealing the note. We do not continuously verify that the recipient’s mailbox remains active. We will tell you if delivery fails, but a delivery failure process cannot detect every case in which an address has changed hands. You can change the address or cancel the note before it is opened.

Message for Later is not a will, executor service, or death-triggered release feature. Invena does not check whether the sender is alive or provide an executor process. If the account remains open and the note has not been cancelled, it may still be sent on its scheduled date. A relative, someone else in the Home, or the recipient cannot cancel it only because the sender has died. We cancel it when the sender cancels it while signed in, where we must for security, abuse, or a legal hold, or after we have reviewed formal authority such as a grant of probate. A death certificate alone is not that authority. Do not use this feature to arrange access to an account or information after death.

The note is encrypted at rest. This is not end-to-end encryption, and Invena does not represent that only the sender and recipient can access it.

The link works once and expires after the period shown when the note is scheduled, up to 90 days. If the recipient opens the note while signed in with the confirmed email address, a copy may remain in their Messages for 30 days. Once the note has been opened, you cannot recall a copy already read, saved or otherwise retained by the recipient.

No. Invena does not currently provide automatic death- or incapacity-triggered access, executor access, or a legal inheritance service. Any future continuity feature would be subject to separate terms, identity and authority checks, security controls, and applicable legal limits.

Platform roles (who can do what in the app) are separate from legal ownership of real-world assets.

• The Space owner controls membership, permissions, and Space settings in invena.
• Uploading a document creates custody in the platform (we store it for you). It does not by itself prove legal ownership of the underlying asset (for example a house, policy, or joint account).
• Other members only see what their role allows after an explicit invitation and acceptance.

Access follows who you invited and which roles you assigned, not relationship status alone.

• A Space owner can revoke a member’s access at any time.
• Content already in the Space stays according to ownership and membership rules above — separation does not automatically split or delete records.
• Joint real-world ownership (for example a joint insurance policy) does not automatically grant the other person invena access unless they were invited.

If you need to reorganise after a relationship change, export your data, adjust membership, or contact us via the Contact hub if you are stuck.

Today (beta): there is no automatic handover. Access continues only for people who already have an accepted invitation and a working login. We do not grant new access based on a death certificate, will, or verbal request alone. Stopping payment does not appoint a new payer. See If the person paying stops, or dies?.

Design direction (not yet shipped): high-risk continuity access should be evidence-gated, limited, auditable, and separate from ordinary sharing — not unrestricted account takeover. Until that workflow exists, plan ahead by:

1. Inviting at least one trusted person as Editor or co-owner where appropriate
2. Keeping an export of critical records
3. Using proper legal instruments (will, LPA, etc.) outside invena

If someone has died and you need help with an existing shared Space you already belong to, use Contact hub — we will handle requests carefully and may ask for identity checks.

No. A subscription controls capabilities (what you can use), not legal ownership of your records, and it does not mean we automatically delete your Spaces. Cancelling or ending a paid plan does not itself delete your account or Spaces. See What happens to my Invena account if I cancel?.

No. Invena enforces the permissions you configure. We are not a court, executor, or fiduciary. Disputes about legal rights belong with qualified professionals and formal processes.

Go to Account → Security in the app. You will need your current password.

Yes. You can enable authenticator-app verification in Settings → Security (Security Centre). We recommend adding a second authenticator app on another device as an additional way to sign in if one device is unavailable. That second authenticator is another TOTP app — not a recovery-code file. Invena does not currently provide recovery codes.

If you lose access to all registered authenticators, contact Support or Security. We may need to verify your identity before MFA can be removed so you can sign in again. Support will not disable MFA from an unverified chat message alone.

Invena currently requires an internet connection to use the web app. If you export your data, you can save and access the exported files offline on your own device. Invena does not currently provide an offline vault.

In Settings → Privacy & data, use Request data export to generate a zip of your personal data. Starting that export asks for an authenticator code. Turn an authenticator on in Settings → Security first. We email you a secure download link (valid 1 day, single use). See What is in my export file? for the folder layout.

Request data access (DSAR) on the same page creates a formal privacy request and emails you a reference number. Export delivers the data — you do not need a new DSAR each time you re-download.

Exports reflect content currently available in the app, including items you deleted that remain in the recovery window described in our Privacy Policy. Items past their purge date are excluded.

If you cannot sign in, see Privacy rights on our website.

Your download is a .zip file. Unzip it to view the contents offline.

invena_export_<reference>_YYYYMMDD.zip
├── export.json       — machine-readable data (profile, Spaces, Entries, requests)
├── index.html        — open in a browser for a readable summary
├── documents/        — PDFs and images attached to Entries (when included)
└── profile/          — profile photo when set

export.json includes your profile, Spaces you own or belong to, Entries, sharing metadata, formal request history, and timestamps. index.html mirrors the summary in a browser-friendly layout.

Everyday export is not the same as a formal DSAR. Export download links expire after 1 day and are single-use — submit a new export if the link lapses or was already used.

In Settings → Privacy & data, use Delete account. We apply a short cooling-off period before processing (see our Privacy Policy).

If you cannot sign in, see Privacy rights on our website.

We will handle your request in line with applicable law. Some data may remain for a limited period in backups or for legal, security, or audit reasons, as described in our Privacy Policy.

Deleting your account does not delete content you have already shared into a Space, unless that Space is also deleted or purged. Other members may still access shared content if the Space remains active.

If you are only an editor or viewer in someone else's Space, deleting your account removes your access and minimises your profile data; it does not delete the Space or other members' content.

Deleted items enter a recovery window before permanent removal. For example, records may be retained for 30 days and Spaces for 90 days before permanent purge.

See our Privacy Policy for details.

We are in beta. Features are added and refined regularly. We appreciate feedback.

• In the app: Settings → Help
• Website: Contact hub — general help, security, trust reports, and accessibility
• Privacy rights (access, export, deletion): sign in and use Settings → Privacy & data, or see Privacy rights

Please don't include passwords, security codes, payment-card details, or unnecessary sensitive information such as health, biometric, religious, political or sexual-orientation information. If your request involves sensitive personal information, ask for a human and we'll help you use the appropriate support route.

Our Help automation answers common questions with deterministic rules only (no LLM). It does not decide access, entitlements, complaints, or data-subject requests.

Our legal policies are available in the app and on our website. Start at the Legal hub, including:

• Privacy Policy
• AI Usage & Processing Policy
• Terms of Service
• Subprocessor register
• Security overview (also in the Trust centre)

Additional policies are listed on Legal and in the Trust centre.